How to reach us
By a wide margin, email is the quickest way to get hold of us. Send your message to [email protected] and an actual member of our team will read it. We aim to answer every genuine enquiry inside 2 to 3 business days.
Email us
[email protected]
Typical reply time: 2 to 3 business days
What we can help with
Hearing from our readers means a lot to us. These are the kinds of messages our inbox is here for:
- Feedback: let us know what is landing well, what we have overlooked, or which subjects you would like to see us tackle.
- Corrections: spotted a bonus, payout time or some other detail in a review that has shifted or looks wrong? Point it out and we will look into it.
- Partnership enquiries: operators, studios and agencies are all welcome to reach out about working with us. Commercial deals never tilt our rankings or reviews.
What we can't help with
Because Ausino.vip is an independent review site and not a casino operator, there are a few things we are simply unable to help with.
Account & withdrawal disputes
We have no access to your personal casino account and cannot touch it, so we are unable to manage or fix any problem attached to it, be that deposits, bonuses, verification checks or held-up withdrawals. Those belong first with the operator's own customer support team. If that gets you nowhere, take it up with the casino's licensing body (the Malta Gaming Authority or the Curacao regulator, for instance), as that is the body that handles formal player complaints.
Need gambling support?
If gambling has begun to cause problems for you or someone close to you, free and confidential support is available round the clock through Gambling Help Online on 1800 858 858. There is more to read on our Responsible Gambling page.